Friday, May 29, 2020

Important shipping update and problem found in Paypal

I am pleased to say we found the problem with the few missing orders in Paypal. Never happy with a problem or shipping issue but it is resolved.

On the 1st the Paypal invoices start going out at 9AM Central Time. We get the notices in waves.....maybe a hundred or more at a time. A few seconds later another hundred and so on until all the invoices have gone out and all of the email notifications come in to us.

Then payments start coming in as they are paid, again we receive the emails in waves. There was a glitch and we did not receive a small batch of notices of payments. We wait for payments to come in and there is never a need to double check hundreds of invoices.

But this month was different. We plan ahead and dye 95% of what is scheduled as there are some members who can't pay each month and we want to dye only the linens we need. Even wholesale linen is very expensive. So today when we found the error we dyed the linens for those orders and they will go out tomorrow and Monday. We apologize for this delay and hope next month will run smooth for all of us.
So if your linen or linen with floss order has not arrived yet then it was probably in this batch and will show up next week.

Next month we will start shipping on the 5th so we can have all orders out by the 25th. We have over 900 members now. Everyone loves the wholesale to the public prices.

I have had a lot of requests for new floss collections but to be very honest with you....we simply don't have the time right now. BUT what I will do is mini collections and they will be your club shipments this summer. I have a couple cute collections I think you will love. As they are finished I will show them but again, they will be for club members shipments. If you get 6 skeins a month then you will receive 1/2 of the 12 skein collection.

A big thank you to all the new members. And remember to sign up for emails so you get the latest announcements.


Tom is now helping to serge the linens.....he has given himself the title  The Sergin' General!

Wednesday, May 20, 2020

May shipping days extended

We will be shipping club orders all the way through the 26th of this month with the holiday on Monday and losing a shipping day with Sunday. We have added over 300 new club member this month...we will only take a few more members for now.

We are still isolated in the country and doing our best to stay safe with the pandemic.

We will start shipping club orders on the 5th of each month starting in June and go through the 20th. We still have our 75 packages a day picked up and we hope...hope that by July we will be able to take 300 packages to the post office at a time.

Thank you for your patience....I know we are till tracking a couple lost packages and have found 2 so far and they were delivered.

A BIG welcome to all the new members! All of us here appreciate your business very much and will do our best to help you at any time.

Thank you.

Monday, May 4, 2020

Ebay store is closed, you can order direct

To better assist the floss and linen club members I have temporarily closed my Ebay store. If there is something you wanted from the store you can email me direct with your order.

The fees are getting higher and high with Ebay....they charge tax.....don't combine orders properly and overcharge on may be time to leave them completely after 15 years.

We are very pleased....and overwhelmed....with over 100 new members in the last two days for the floss and linen clubs. Thank you one and all. We will start shipping tomorrow and every day through the 20th.

I am not sure if we will put a limit on the number of members....we will see how this goes. We are still isolated out in the country with the pandemic. Illinois is still in lockdown.

 A BIG thank you to all of you who post and show my products on your stitching channels.

We are still working with the post office to find out what happened with 5 packages that were picked up....they assured me they will eventually get scanned and delivered as the mail is running slow with the high volume. If yours is late please be patient. It will get there...and we will take care of you.

Take safe...stay well during all of this.